Ruijie Reyee Powers Up The Sway Hotel's Network: A 5-Star Success Story in Palandöken, Turkey

Background: The Challenge

The Sway Hotel in Palandöken, Erzurum, Türkiye, offers a luxurious 5-star stay, especially during the winter tourism season. But its old network infrastructure caused problems. Guests complained about poor internet. Staff faced server access issues. This called for a network upgrade.

Client Requirements: The Goals

The hotel had two main goals. First, they wanted to provide guests with reliable Wi-Fi. They knew that good internet is key to guest satisfaction. Second, they needed a stable server for guest registration. Efficiency and reliability were vital here.

🎯 Guest Wi-Fi: Ensure hotel guests enjoy uninterrupted internet access, creating a comfortable and seamless experience that guarantees their satisfaction.

🎯 Guest Registration: Maintain continuous server operations throughout the guest registration process to ensure high efficiency and reliability.

Solution: Ruijie Reyee in Action

Responding to the IT Manager of Sway Hotel, our team conducted detailed on-site checks in Erzurum. We found the existing infrastructure couldn't meet modern needs. The cabling and active network devices were old and wrong for an efficient system.

We told the client these findings and our solutions. Once they agreed, we started renewing the infrastructure and finished all installations successfully.

Results: The Transformation

The new network gear made a big difference. Bandwidth increased, and signals became stable. Guests now enjoy fast internet throughout the hotel. No more lagging during video calls, streaming, or gaming. Complaints dropped, and satisfaction rose. Server response times improved. The high-speed system made registration faster and easier, cutting wait times.

✔️ Wi-Fi Improvement: The new network gear boosts bandwidth and spreads stable signals. Guests enjoy fast net everywhere, no more lag.

✔️ Better Guest Experience: Smooth net lets guests video-conference, stream, and game without a hitch. Complaints plunge, satisfaction soars.

✔️ Stable Registration: Server responds quicker. Low-latency, high-speed system processing makes registration a breeze, cutting wait times.

Device List

Switch:

2 x RG-S6120-20XS4VS2QXS

8 x RG-NBS3200-48GT4XS-P

18 x RG-NBS3200-24GT4XS-P

12 x RG-NBS3100-8GT2SFP

8 x RG-NBS3200-48GT4XS-P

8 x RG-NBS3200-48GT4XS-P

8 x RG-NBS3200-48GT4XS-P

Access Points:

2 x RG-RAP6260(G)

122 x RG-RAP2260(G)

17 x RG-RAP2266

Customer Feedback: The Satisfaction​​

“Firstly, I would like to express my heartfelt gratitude to the NSX Bilişim Teknolojileri team for their dedicated efforts and for sharing the steps required to identify and resolve the issues we faced during this process.

The problems we had been experiencing had become increasingly frustrating over time. However, with the support of Ruijie Networks and NSX Bilişim Teknolojileri, we have successfully resolved these challenges.

It is deeply satisfying to see that our hotel now offers a significantly enhanced experience for our guests compared to its previous state.”

– Sway Hotel IT Manager: Ahmet Çiğdem