Updated on: April 29, 2025

Effective Date: April 29, 2025

User Agreement for Reyee

Important:

Reyee Device User Agreement ("this Agreement" for short) is signed by and between Ruijie Networks Co., Ltd. (hereinafter referred to as "Ruijie", "Ruijie Networks", "we", "our", or "us") and you (hereinafter referred to as "user") to provide you with the Reyee products and services (hereinafter referred to as "Reyee"). Once this Agreement is executed, it is legally binding on you and Ruijie. Ruijie solemnly reminds you that you should carefully read and fully understand all the terms of this Agreement, especially those that exempt or limit Ruijie's obligations and responsibilities, those that exclude or restrict the user's rights, and the content marked in bold. By clicking "Agree", you have read and agreed to be bound by this Agreement. Otherwise, please immediately stop registering or using Ruijie's services.

I. Reyee Devices

"Reyee" in this Agreement refers to the "Reyee series" hardware products and the corresponding embedded software services provided to you.

II. General Provisions

  1. The specific service types provided by Reyee are subject to the actual ones.
  2. Ruijie has the right to modify this Agreement in due course in accordance with laws and regulations, national standards, and business operation needs. If this Agreement is changed, we will publish the updated agreement. Such change should not be deemed as Ruijie's breach of this Agreement. Your continuous use of Reyee after the modification to this Agreement means that you have fully read, understood and agreed to the modified agreement and are willing to be bound by it. If you do not agree, please immediately stop using Reyee.
  3. In addition to this Agreement, the agreements, service rules, policies, instructions, and other contents that we have published or may publish in the future regarding Ruijie's provision of products or services to you are considered supplementary agreements to this Agreement, which constitute an integral part of this Agreement and have the same legal effect as this Agreement. Please pay attention to and read the above-mentioned relevant supplementary agreements in a timely manner. If some or all provisions of the relevant supplementary agreements are held to be invalid, the validity of other agreements or agreement provisions will not be affected.
  4. In case of inconsistency between this Agreement and the offline agreement signed by you and Ruijie, the offline agreement shall prevail.

III. Software and Hardware Usage Specifications

  1. Ruijie grants you a personal, non-transferable, revocable, and non-exclusive license to use our software and services within the territory of your country or region.
  2. The embedded software of Reyee devices is an integral part of the hardware device. You shall correctly use the Reyee device in accordance with the product's software and hardware usage specifications. Ruijie will not be liable for any software or hardware failure caused by your incorrect use or your network security.
  3. You may obtain our software directly from Ruijie's website, the device, or a third party authorized by Ruijie. If you obtain our software or the installation program with the same name as such software from a third party not authorized by Ruijie, we cannot guarantee that the software can be used normally, and we will not be liable for the loss caused thereby to you.
  4. This software provides multiple application versions for devices, including but not limited to gateways, switches, bridges, and APs. Please select the software version matching the installed device based on the actual situation, and you should not install this software on other devices without the express permission of Ruijie. Ruijie will not be liable for any risks and losses caused by your incorrect installation of the appropriate software version.
  5. Please use Reyee products and services properly. For specific functions and operation instructions, refer to the user manual. For further assistance, feel free to contact us by email at service_rj@ruijienetworks.com. Any loss caused by your improper setting or operation should be borne by you.
  6. Ruijie has the right to, without notice, limit, freeze and cancel your account, suspend or terminate the provision of all or part of the services hereunder to you, and delete your relevant data, without bearing any liability to you, when we believe that national security, public security, social and public interests, or the legitimate rights and interests of Ruijie or a third party may be endangered based on our independent judgment. Such situations include but are not limited to:
  • The information you provided for the account registration is not authentic, complete or accurate, including but not limited to stealing others' certificate information for registration;
  • You transfer, sell, lease, lend or share the account to or with others;
  • You steal or illegally access or abuse other user accounts or information in the accounts;
  • You delete all copyright information about our products, reverse engineer, reverse assemble, or reverse compile our products or services, or try to find software source code in other ways;
  • You commercially copy, change, modify, hook up or run our products, or make any derivative works or products, or use plug-ins, add-ons or unauthorized tools to access, interfere with, or affect our products or services;
  • You restrict, prohibit or otherwise interfere with or affect others' use of Reyee, or interfere with the normal operation of the network, such as publishing or transmitting any information or software containing worms, viruses or other harmful functions, or generating a traffic level which may prevent others from using, sending or retrieving information;
  • You access or attempt to access our products or services through web crawlers or other automatic ways, or violate the robots.txt or similar files in our products or services;
  • You commercially use, lease, lend, copy, modify, link, reprint, compile, release, publish, or establish mirror sites to the data related to our products or services;
  • You perform any operation maliciously, or make any rating or comment on our products or services that may be damaged, and have any behavior that may affect the integrity or accuracy of our products or services;
  • You infringe or may infringe the intellectual property, personal information, privacy or other legitimate rights and interests of Ruijie or any third party;
  • You engage in other behaviors in violation of laws or this Agreement.
  1. If you violate any provisions of the law or this Agreement during your use of Reyee and cause any losses to Ruijie, other users or any third party, you, instead of Ruijie, should be fully liable for such losses.

IV. User Guarantee

When using Reyee, you should guarantee that any direct or indirect acts of the following operations in any way are avoided and strictly prohibited at any time:

  1. Delete, conceal, or change any patent, copyright, trademark, or other rights statement displayed or contained on Reyee.
  2. Interfere with or attempt to interfere with the normal operation of Reyee or any part or function of Ruijie Networks' website involving Reyee.
  3. Avoid, attempt to avoid, or claim to be able to avoid any content protection mechanism or the data measurement tools of Reyee.
  4. Use any registered or unregistered work, logo, URL, or other mark from Ruijie Networks in written, graphical, or other tangible form without written consent from Ruijie Networks.
  5. Proactively or passively provide any user information to another user without the consent of the original user.
  6. Request, collect, claim, or steal accounts, passwords, or other authentication credentials of Ruijie Networks, or obtain the rights to access this information from any user in other ways.
  7. Impersonate another user or obtain the rights to access Reyee without authorization. Or, allow any other person to personally identify the user without explicit consent from the original user.

If the user violates any above-mentioned provision, Ruijie Networks has the right to immediately take measures including but not limited to changing or deleting the content uploaded by the user, and suspending or terminating the user's use of part or all of the services without prior notice. The user shall bear all legal responsibilities and the losses caused thereby to Ruijie Networks and its partners, other users, or third parties.

V. User Commitment

You shall not use Reyee to engage in the following activities:

  1. Engage in illegal activities.
  2. Publish commercial advertisements without permission.
  3. Access computer networks or use computer network resources without permission.
  4. Delete, modify, or add computer network functions without permission.
  5. Delete, modify, or add data and application programs that are stored, processed, or transmitted on computer networks without permission.
  6. Deliberately produce or disseminate destructive programs such as computer viruses.
  7. Perform other acts that endanger the security of computer networks.

VI. Ownership and Intellectual Property Rights

  1. Ruijie Networks definitely owns the complete and indivisible ownership and intellectual property rights of the following items:

(1) Reyee built-in software and its content, data, technology, software, code, user interfaces, and all derivative works related to Reyee, except for the content uploaded and disseminated by users;

(2) Any information collected and organized by Reyee based on the services provided;

(3) Any information provided by you based on the use of Reyee;

(4) Any information and feedback related to the service provided by you to Reyee.

  1. As the owner and intellectual property right holder, Ruijie Networks has the right to use the above-mentioned information within the realm of legality.
  2. Without the consent of Ruijie Networks, the user shall not directly or indirectly publish or play the above-mentioned materials through any medium, modify, edit, or rewrite them for publishing or playing, republish them, or use them for any other commercial purposes.
  3. Reyee shall not be liable for any delays, inaccuracies, defects, errors, omissions, or any damages arising from the generation, transmission, or submission of the aforementioned materials, in whole or in part, nor shall Reyee bear any legal or financial responsibility to the user or any third parties in any form. If the user modifies any part of Reyee without authorization, including but not limited to its appearance design, internal mechanisms, and more, Ruijie Networks reserves the full right to hold the user accountable.
  4. All rights to any software used by Reyee to provide its services (including but not limited to any images, photos, animations, videos, audio recordings, music, text, additional programs, and accompanying help materials) belong to the copyright owner of such software. Without the permission of the copyright owner, the user shall not reverse engineer, reverse assemble, or reverse compile our products or services, or try to find software source code in other ways, nor engage in any activity that may infringe upon such copyrights. Any liability arising from such infringement shall be solely borne by the user.

VII. Data Protection

  1. Ruijie attaches great importance to the protection of user information. Ruijie will not collect your information without your consent. For details about data collection agreements, see the Reyee Data Processing Agreement, which shows how Ruijie will collect, use, retain, share, and protect your information.
  2. Ruijie Networks will not disclose or provide to third parties the non-public content that you have uploaded and stored on Reyee or the above-mentioned information collected by Ruijie Networks, except for the following circumstances:
    • The information must be disclosed according to relevant laws and regulations;
    • The information needs to be disclosed to protect the legitimate rights and interests of users and the public;
    • The information needs to be disclosed at the request of government departments, judicial organs, public security organs, and other competent authorities;
    • Other situations require information disclosure according to laws.

VIII. Disclaimer

  1. Reyee does not guarantee that:
  • Reyee will meet your requirements.
  • Reyee is free from interference under any conditions and is able to provide prompt, secure, and reliable services without any errors.
  • Any products, services, or other materials obtained through Reyee meet your expectations.
  • Any information downloaded or obtained through Reyee is risk-free.
  • After Reyee is suspended, relevant content for uploading, saving, and use still exists and can be restored.
    1. Reyee is not liable for any direct or indirect compensation for profit, business reputation, data losses, or other tangible or intangible losses caused by the following reasons:
  • Reyee is used or unavailable;
  • Any products, materials, or services are purchased or obtained through Reyee;
  • User data is used or modified without authorization;
  • Other matters related to Reyee.
  • Any disputes or losses arising from the user's authorization of third parties (including third-party applications) to access or use Reyee shall be solely the responsibility of the user, and Ruijie Networks shall not be held liable.
    1. Ruijie will try our best to promote the correctness, continuity, timeliness, and security of our services according to the existing technical level, but we do not make any guarantee as to or bear any compensation liability for unpredictable and uncontrollable unexpected risks (such as computer viruses, Trojan horses, or other malicious programs, hacker attacks, devices, systems, hardware, software, communication line failures, and natural disasters), product technical defects, service stability, and any losses or damages arising therefrom, unless otherwise stipulated by law.
    2. Ruijie has always been committed to improving services. We will provide software updates from time to time (these updates may take the form of software replacement, modification, function enhancement, or version upgrade) and carry out necessary network maintenance and upgrade for your products.To ensure the security of the services and the consistency of functionality, you agree that Ruijie does not need to provide further notice to you regarding software updates and necessary network maintenance and upgrades for the products.
    3. To the extent permitted by applicable laws, Ruijie has the right to suspend, terminate, and modify the services at any time at our own discretion, or to do so for some users without further notice.
    4. Reyee may include links to third-party platforms or applications or programming interfaces to applications. Ruijie provides such links only for your convenience, and makes no warranty about such links. Ruijie's provision of such links does not represent Ruijie's making of any recommendation, support or authorization to such third parties and its products and services. You should identify them and bear relevant risks by yourself. When you use any products and services of the above third parties, you should understand and accept the terms and rules of such third parties.
    5. If this software uses any software or technology of a third party, Ruijie will display relevant agreements or other documents as attachments to this Agreement or as packaged in specific folders of this software installation package, according to relevant regulations or agreements, which may be expressed in "software use license agreement", "license agreement", "open source code license" or other forms. The above-mentioned agreements or other documents displayed in various forms are an integral part of this Agreement and have the same legal effect as this Agreement. You should comply with these requirements. If you fail to comply with these requirements, the third party or national authority may file a lawsuit, fine or take other sanctions against you, and require Ruijie to provide assistance, and you should bear legal liabilities arising therefrom.
    6. Any disputes arising from the software or technology of a third party used by the software should be settled by the third party, and Ruijie should not be liable for such disputes. Ruijie provides no customer service support for any third-party software or technology. If you need support, please contact the third party.
    7. You, instead of Ruijie, should be liable for any loss or liability caused by your own reason, including but not limited to:
  • Any loss or liability arising from your failure to operate in accordance with this Agreement or any rules published by Ruijie from time to time;
  • Any loss or liability arising from your failure to provide Ruijie with correct contact information and to receive relevant notice from Ruijie in time;
  • Any other losses or liabilities caused due to your own reasons.

IX. Information Push

We especially remind you that if you receive push information about a third party rather than Ruijie, you should judge the authenticity of such information and assume relevant liabilities. We will not be liable for any losses or damages suffered by you due to the content provided by such information, unless otherwise stipulated by law.

X. Notice Delivery

All notices of Ruijie Reyee under this Agreement can be sent to the user through web announcement, email, SMS, regular mail delivery, or other ways. Such notices are deemed to have arrived on the day they are sent. The headings of all sections in this Agreement are for convenience of reading only, and shall not be used as the basis for interpretation of the provisions.

XI. Applicable Laws

The conclusion, implementation, interpretation, and dispute settlement of this Agreement shall be governed by the laws of the People's Republic of China and subject to the jurisdiction of Chinese courts. If there are no relevant provisions in the laws, industry or/and business practices shall be referred to.

Any dispute arising from this Agreement shall be settled through friendly negotiation as possible. If the dispute cannot be resolved through negotiation, either party may file a lawsuit with the Haidian District People's Court in Beijing.

If any provision of this Agreement is deemed to be void, invalid, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions of this Agreement.

XII. Supplementary Provisions

This Agreement becomes effective upon your acceptance.

Ruijie Networks has the right to interpret this Agreement to the extent permitted by law.