What is RMA?
Return Material Authorization: “The RMA process is initiated by the customer when a product experiences performance issues within the warranty or maintenance period. The customer must contact the seller to request an RMA. Once the RMA is granted, the customer receives instructions for returning the product. Upon receipt, the seller or manufacturer inspects the product to determine the appropriate course of action, which may include repair, replacement, or refund, in accordance with the product’s warranty terms and conditions.”
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Three Types of RMA Process
We total have three types of RMA processes to processing customer RMA requirement based on different product service policies, so that we can provide suitable service to solve customer problems timely.
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01 . One-To-One Replacement
Ruijie Networks Authorized Service Partner will provides replacement of a product purchased by you if defects are found during the warranty. After a product failure occurs, you will receive a replacement product of the similar kind, quality, and value within 15CD once Ruijie Authorized Service Partner recieve defects, or refund.
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02 . Return For Repair
Ruijie Networks Repair Center will provide repair service. The SLA is 9x5x15CD-Ship or No SLA. Delivery time is calculated from the time when Ruijie Networks Repair Center recieve defects to sends out the repaired/ replacement part(s). Customer will pay the expense from local to Ruijie Networks repair center (include logistics,customs duty, etc ) and Ruijie Networks will pay the back.
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03 . Advance Hardware Replacement
Ruijie Networks Authorized Service Partner can provide customized RMA delivery service based on customer business requirements, like 7*24*4H, 5*9*NBD/NBD-S, 7*10*NCD, etc
Before returning your product, please ensure you back up any important data and remove all personal information to protect your privacy. Ruijie Networks will not be liable for any data left on returned items. Upon receipt, we will reset the product to its factory settings and erase all data. Be advised that this process is irreversible, and any data not backed up will be permanently lost. If data loss or exposure occurs due to non-compliance with these instructions, Ruijie Networks assumes no responsibility.
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How to Use RMA?
Our lT engineers developed a fast and simple lT platform for customers to submit an RMA online:
1. Log onto the Ruijie Networks Case Portal;
2. Click on Create a case, then“RMA";
3. Input or select customer information;
4. Enter the serial number for the device requiring replacement and fault description;
5. Submit the request and make note of the Case lD for future reference,
You can view your Online RMA cases and status on the RMA Status Check to see the RMA submit operation.
Free Warranty RMA Policy
- Products Lines
- RMA Policy (Before the upgrade)
- *Free Warranty RMA Upgrade Policy
- Enterprise entry-level products
- One-to-One Replacement Service* By VAD partners
- No Upgrade
- Enterprise mid and high-end products
- Return for Repair (RFR)* By Ruijie Networks
- * 9x5xNBD-Shipment AHR* By Ruijie Networks
Free Warranty RMA upgrade policy for 6 Early Bird Countries Gold and silver channel Partners
1. Upgrade policy Period: starts from April 1st, 2024 to December 31st, 2024. Ruiie provides free upgrades within thebasic warranty period.
2. Customers: Gold and Silver Channel Partners
3. Country/Region: UAE, Saudi Arabia, Türkiye, Thailand, Indonesia and Vietnam
4. Avalilable Products: Ruiie Enterprise Distribution mid and high-end products which are sold-out by VAD in 2024
