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Why Ruijie Networks support services?

Ruijie Networks offers a robust professional service system, honed by practical experience, to ensure seamless access to our high-quality services. Our adaptable and comprehensive solutions are designed to meet your reliability and continuity needs across various business scenarios. Count on our efficient support for swift service delivery whenever you face business challenges.

Resources

  • Documentation&Software
    Explore our comprehensive hub of product information, operation guides, and software versions. All your essential resources, just a click away.

    Abundant in Content

    Varied in Type

    Extensive Coverage

    Documentation >Software >

  • How to Video
    Explore our extensive library of technical videos, offering in-depth tutorials, step-by-step guides, all in one place.

    Visualize and Simplify the Configuration Steps

    Short but Refined, Learn Ruijie Products in Your Spare Time

    Watch Video >

  • Community
    Explore our rich and dynamic technical community, where knowledge is shared, ideas are exchanged, and expertise flourishes.

    Latest Technical Sharing

    Quick Response to Your Questions

    Interesting Incentive Policy

    Community >

  • Tool
    Explore tools to make your network maintenance easier.

    Save in Time and Maintenance Costs Significantly

    Improve Your Network Maintenance Efficiently

    API Intergration >Get License >

    AI-Heatmap >Ruijie Cloud >

Tech Support

  • Case Portal

    Case Portal integrates tech support, RMA claim and suggestion feedback, helping you report issues, seeking.

    Multiple Functions Meet Your Diverse Issues and Requests

    Highly Available Anytime and Anywhere

    Easy to Monitor Your Case from Creation, Updating to Resolution

    Learn More >Quick Start >

  • Live Chat

    RITA(Ruijie Intelligence Technical Assistance) is a cutting-edge solution that leverages AI robot and manual.

    Multiple Channels to Access Multiple Language Support

    Minute-to-Minute Response to Technical Issues

    Professional Experts are Always by Your Side

    Learn More >Quick Start >

  • Hotline

    Experience seamless tech support with our complimentary hotline service. Get expert assistance, just a call away!

    English and Spanish Hotline Service

    Get Instant Solutions with Just One Call

    Learn More >

  • RMA

    Ruijie spare part service platform can provide professional and timely spare part service to customer.

    Simple and Efficient Delivery Process

    Customized RMA Solution for Different Business Scenarios

    Rich Global Authorized Service Partners Resources

    Learn More >Quick Start >

  • Training

    We offer a wide range of training options, from professional certifications, to product certifications, and instructor certifications, supporting customers learn Ruijie technology.

    Customized Training for Partners

    Hierarchical and Tiered Training System

    Differentiated Epowerment System for Partners

    Get information about training certification and training calendar

    Learn More about Training >

    Learn technology and get certificates

    E-learning >

  • Global Service Policy

    Every Ruijie Networks product can enjoy Ruijie's basic warranty service, which includes 9*5 TAC Remote Technical Support, flexible RMA services, comprehensive guidance documents and videos and software support providing standardized basic assurance for our customers' businesses.

    Check global warranty service policy

    Learn More about Warranty Service >

    View product lifecycle policy, end-of-sale and end-of-life announcement

    Product Lifecycle >

    Check warranty service and warranty period for your devices

    Warranty Check >

  • Premium Service

    A more diverse range of services than basic warranty aiming to meet your needs for network service continuity in the whole liftcycle of products.

    Mapping to Your Critical Business Requirements

    For your Business Critical Network Continuity

    Faster Access, Higher Efficiency, Higher Return On Investment（ROI）

    Read about our services >

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See our cookie policy for further details on how we use cookies and how to change your cookie settings.

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When you visit any website, the website will store or retrieve the information on your browser. This process is mostly in the form of cookies. Such information may involve your personal information, preferences or equipment, and is mainly used to enable the website to provide services in accordance with your expectations. Such information usually does not directly identify your personal information, but it can provide you with a more personalized network experience. We fully respect your privacy, so you can choose not to allow certain types of cookies. You only need to click on the names of different cookie categories to learn more and change the default settings. However, blocking certain types of cookies may affect your website experience and the services we can provide you.

  • Performance cookies

    Through this type of cookie, we can count website visits and traffic sources in order to evaluate and improve the performance of our website. This type of cookie can also help us understand the popularity of the page and the activity of visitors on the site. All information collected by such cookies will be aggregated to ensure the anonymity of the information. If you do not allow such cookies, we will have no way of knowing when you visited our website, and we will not be able to monitor website performance.

  • Essential cookies

    This type of cookie is necessary for the normal operation of the website and cannot be turned off in our system. Usually, they are only set for the actions you do, which are equivalent to service requests, such as setting your privacy preferences, logging in, or filling out forms. You can set your browser to block or remind you of such cookies, but certain functions of the website will not be available. Such cookies do not store any personally identifiable information.

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