What is RITA Live Chat
Ruijie provides online manual service on RITA Live Chat. You can access it through multiple channels(Web, WeChat, WhatsApp, LINE, Facebook and Messenger) with more than 130 languages, helping you communicate with Ruiiie engineer directly.
Warranty Service (R-Care)

English Service:

9:00 AM to 6:00 PM(Local time, Monday to Friday)

Spanish Service:

9:00 AM to 6:00 PM(GMT-6, Monday to Friday)

R-Care+ Service
You may opt for an enhanced warranty package(R-Care+ service). which provides 24*7 access to hotline support and online manual assistance.
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  • Expert Service Team
    The Ruilie Expert team is made up of seasoned lCT engineers for the enterprise golden or silver partners with enterprise products. You can reach out to Ruljie expert team freely and get professional responses within 9x5x30 mins.
    Learn More >
  • How to Use Live Chat?
    Once you’ve accessed RITA, you can freely communicate with RITA robot to obtain the information you seek. If you’re not fully satisfied with the response, simply click “Live Chat” at the top right of the RITA page to engage with a Rujie engineer directly.
  • Voice of Customer

    ● The online forums and discussion group provide valuable opportunities for knowledge sharing and collaboration. I would also like to highlight the value of post sales training, they are very comprehensive hands on--Ruijie Philippines Customer

     

    ● RITA robot will show you step by step how to solve you issue, and the device will go online soon, thank you --Ruijie Thailnad Cusomter

     

    ● Thank you to Hong Kong regional postsale team who provide a lot sale system, such as quick response service and problem solving solution and value skilled training--Ruijie China Hong Kong Customer

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